Shipping policy

Thank you for shopping with ROGUARD. This Shipping Policy describes how and when we process, ship, and deliver your orders.


Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During peak periods, processing times may be slightly longer. Orders placed during weekends or holidays will be processed on the next business day.


Shipping Times & Costs

Belgium

  • Delivery time: 1–3 business days

  • Shipping cost: €X,XX (or “free shipping over €X”)

Netherlands

  • Delivery time: 1–3 business days

  • Shipping cost: €X,XX

European Union

  • Delivery time: 3–7 business days

  • Shipping cost: varies by destination (calculated at checkout)

International Shipping (Optional)

If enabled, international shipping times vary by region. Customers are responsible for any import duties, taxes, or customs fees.

 

Tracking Your Order

All orders are shipped with a trackable shipping method. Once your order has been dispatched, you will automatically receive a tracking link via email. Please allow up to 24 hours for tracking information to update.

 

Shipping Carriers

We ship using trusted carriers such as Bpost, PostNL, DHL, or DPD, depending on your location and selected method. The carrier may vary per order.

 

Delays

Delivery times are estimates and cannot be guaranteed. ROGUARD is not responsible for delays caused by:

  • carriers

  • customs processing

  • strikes

  • extreme weather

  • incorrect or incomplete addresses provided by the customer

 

Wrong or Incomplete Address

Customers are responsible for providing correct and complete shipping information. If an order is returned to us due to an incorrect or incomplete address, re-shipping fees will apply.

 

Lost or Missing Packages

If your tracking shows “delivered” but you did not receive your package, please:

  1. Check with neighbors or household members

  2. Check around your property

  3. Contact the shipping carrier

If the carrier confirms loss, contact us at support@roguardofficial.com and we will assist further. 

ROGUARD is not responsible for packages lost after confirmed delivery by the carrier.

 

Returns & Exchanges

Shipping fees for returns are the responsibility of the customer unless otherwise stated. Please refer to our Return and Refund Policy for detailed instructions.

 

Contact

If you have any questions regarding shipping, please contact us at:

support@roguardofficial.com