Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@roguardofficial.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@roguardofficial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@roguardofficial.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@roguardofficial.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@roguardofficial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@roguardofficial.com.
At RoGuard, we want you to feel confident about your purchase. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How to Request a Return
If you created a RoGuard account during checkout, you can submit a return through the Return Portal by logging into your account, opening your order, and selecting “Request Return.”
If you do not have an account, you can still request a return using your order number and email address through the Return Portal.
Items sent back without submitting a return request will not be accepted. Once your request is approved, you will automatically receive the return instructions and the return address.
Refund Amount
In accordance with EU consumer protection laws, RoGuard will refund the full product price and the standard outbound shipping cost paid at checkout. Return shipping costs (sending the item back to us) remain the responsibility of the customer.
Return Eligibility Requirements
To be eligible for a return, your item must meet all of the following conditions:
- Unworn and unused (no signs of wear)
- All original tags attached
- Returned in the original packaging
- Free of any odors (including sweat, perfume, deodorant, smoke, etc.)
- Free of stains, dirt or visible marks
- Free of damage, stretching or fabric deformation
- Free of pet hair or lint
Items that do not meet these conditions may be rejected and returned to the customer.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- RoGuard does not provide prepaid return labels.
- Customers must arrange and pay for their own return shipping using the carrier of their choice.
- Customers must use a trackable shipping method. RoGuard cannot process refunds for return shipments that are lost, untracked, or show no delivery confirmation.
RoGuard is not responsible for lost return shipments.
Damaged, Defective or Incorrect Items
If your product arrives damaged, defective, or if you receive the wrong item, please do not submit a return through the portal.
Instead, contact us within 48 hours of delivery at support@roguardofficial.com with your order number and clear photos of the issue.
We will review the case and provide a suitable solution, which may include a replacement, a refund or a return authorization.
Returns for damaged or incorrect items submitted without prior email contact will not be processed.
Exchanges
RoGuard does not offer direct exchanges. If you need a different size or color, please submit a return request and, once your refund is processed, place a new order for the desired item.
Refund Processing
Once your returned item is received and inspected, you will be notified by email whether your refund has been approved.
Approved refunds will be issued to your original payment method within 14 days after we have received the returned item.
Your bank or payment provider may require additional processing time.
RoGuard cannot refund to a different payment method than the one originally used.
If you have not received your refund after the 14-day refund period has passed, please contact us at support@roguardofficial.com
EU 14-Day Right of Withdrawal
Customers within the European Union have the legal right to withdraw from their online purchase within 14 days of delivery, without providing any reason.
When this right is exercised, RoGuard will refund the full purchase price including the standard outbound shipping cost, in accordance with EU consumer protection laws.
Return shipping costs (sending the item back to us) remain the responsibility of the customer.
The item must still meet all return eligibility requirements listed above.
Contact
For any questions regarding returns or refunds, you can reach us at:
support@roguardofficial.com
